This qualiﬁcation is ideal for those currently employed in a role that is primarily customer service focused and are looking to develop their skills in this area. A customer service practitioner will provide high-quality service to customers delivered at the workplace and will deal with a wide selection of activities such as orders, payments, offering advice, ﬁxing problems and more.
The duration of this course is 15 months and this includes an End Point Assessment (EPA).
The learner will treat customers as individuals, to provide a personalised customer service plan and use communication to clearly establish customer expectation. Some of the learning topics during the course will include:
Providing Outstanding Teaching, Learning and Assessment
Our delivery model is innovative and incorporates the latest thinking and practices. We are totally committed to help our learners to succeed with the support of highly skilled assessors with extensive and current sector experience.
The apprenticeship programme is delivered within the workplace through various delivery methods including on the job training, mentoring by experienced colleagues and webinars ensuring the development of the knowledge, skills and behaviours needed to carry out the job effectively.
To be suitable for an Intermediate Apprenticeship with Busy Bees Training, you will need: