This course will explore what types of conversation are ‘difficult or challenging’, what makes you reluctant to tackle difficult conversations, and how to develop your confidence in approaching and handling those difficult conversations.
Delivering Excellent Customer Service (Live session)
Excellent customer service is the life’s blood of successful businesses. Through confident, trained, compassionate customer service staff, every company can deliver an outstanding impression of their brand and ethos, resulting in repeat business and glowing reviews.
Safeguarding Adults in the Workplace (Live Session)
Staff teams can be very diverse, made-up of people from different backgrounds at varying stages of life with contrasting experiences. If any of those experiences are putting staff members at risk, employers have a duty of care you have for the staff member, as well as your company.
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