Leadership and Management

Managing teams, individuals and customers can be both rewarding and challenging, as everyone has different ideas, agendas, and ways of looking at things.

This course will explore what types of conversation are ‘difficult or challenging’, what makes you reluctant to tackle difficult conversations, and how to develop your confidence in approaching and handling those difficult conversations.

Excellent customer service is the life’s blood of successful businesses. Through confident, trained, compassionate customer service staff, every company can deliver an outstanding impression of their brand and ethos, resulting in repeat business and glowing reviews.

The Essential Leadership and Management practice course will give you all you need to know about understanding of the principles of leadership and management.

Staff teams can be very diverse, made-up of people from different backgrounds at varying stages of life with contrasting experiences. If any of those experiences are putting staff members at risk, employers have a duty of care you have for the staff member, as well as your company.