Leadership and Management

Managing teams, individuals and customers can be both rewarding and challenging, as everyone has different ideas, agendas, and ways of looking at things.

This course will explore what types of conversation are ‘difficult or challenging’, what makes you reluctant to tackle difficult conversations, and how to develop your confidence in approaching and handling those difficult conversations.

Excellent customer service is the life’s blood of successful businesses. Through confident, trained, compassionate customer service staff, every company can deliver an outstanding impression of their brand and ethos, resulting in repeat business and glowing reviews.

An interactive live session covering the Management Essentials in Leadership styles.

An interactive live session covering the Management Essentials in communicating for influence.

An interactive live session covering the Management Essentials in Resilience and Personal Effectiveness.

Staff teams can be very diverse, made-up of people from different backgrounds at varying stages of life with contrasting experiences. If any of those experiences are putting staff members at risk, employers have a duty of care you have for the staff member, as well as your company.

This course is for those who would like to be, or is responsible for, supporting another colleagues or team members learning and development journey, this is an interactive live session covering the essentials for practical training, skill development and supporting a colleagues further learning journey.