Onboarding Officer

Job Description

This is a summary of your job with us but as part of our team, we expect that you will undertake other reasonable duties to ensure that our Training Company is always the best it can be in line with our Core Values.

This is a 12 month maternity cover.

Your Mission

As an Onboarding Officer your mission is to be responsible for welcoming and onboarding learners and employers onto the start of their learning journey. You will deliver outstanding customer service and provide effective Information, Advice and Guidance (IAG) to all learners. Our commitment is to ensure all learners that start an apprenticeship with Busy Bees Education and Training are the right learner, on the right programme to achieve the right outcome. You will work with learners, employers and the wider team to ensure all learners are enrolled in a timely manner.

Key Tasks

• Provide an outstanding experience for all learners and customers

• Build and develop relationships with other departments

• Enrol and induct learners onto their learning programme in a compliant and timely manner

• Provide IAG to the learner and employer

• Booking inductions and being compliant

Requirements for the Role

• Knowledge and experience of apprenticeships and the relevant sectors is advantageous

• Ability to work in a fast-paced environment

• Able to work unsupervised and maintain work efficiency

• Strong communication and IT skills

• Strong organisational skills with high attention to detail

• Use different online platforms effectively

Qualifications

• Business Admin (D)

• Maths and English (D)

• Education and Training L3 (D)

Experience 

• Working within one or more of the sectors we deliver

• Working with external stakeholders and developing relationships

• Using IT systems

Knowledge

• Basic understanding of apprenticeships and the requirements to achieve

• ESFA Funding plus other funding streams

• Careers Advice

Benefits