Onboarding Officer

Onboarding Officer image


Total Package: £20,802.00 to £22,313.00

Closing date: Fri 28th Jan 2022

Hours: 35.00

Employment Type: Full Time

Location: Nationwide

Department: Commercial Sales


Job Description

This is a summary of your job with us but as part of our team, we expect that you will undertake other reasonable duties to ensure that our Training Company is always the best it can be in line with our Core Values.

As an Onboarding Officer, you will be responsible for welcoming and onboarding learners and employers onto the start of their learning journey with Busy Bees Education and Training. You will deliver outstanding customer service and Information, Advice and Guidance (IAG) to support our commitment to ensure we have the right learner, on the right programme, with the right employer, first time. You will work with learners, employers and the wider teams within Busy Bees Education and Training to ensure all learners are enrolled in a timely manner.

Key Outcomes

  • Provide an outstanding experience for all our customers and stakeholders.
  • Enrol and Induct learners onto their learning programme in a compliant and timely manner.
  • Build and develop relationships with other departments.
  • Produce monthly enrolment reports.
  • Provide IAG to the learner and employer
  • Achieve enrolment targets as per KPIs
  • Support the Onboarding Team Leader with the Apprenticeship Service accounts and employer contracts ensuring compliance requirements are met.

What you will bring to the role:

  • Knowledge and experience of apprenticeships and the relevant sectors we work in are advantageous.
  • The ability to work in a fast-paced environment.
  • Strong communication and customer service skills.
  • Be able to work unsupervised producing high standards of work.
  • Use CRM and other information systems effectively so all data is accurate.
  • Strong administration and IT skills.
  • Strong organisational skills with high attention to detail.

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