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This course will explore what types of conversation are ‘difficult or challenging’, what makes you reluctant to tackle difficult conversations, and how to develop your confidence in approaching and handling those difficult conversations.
Key Topics
- Understanding on how to deal with human emotion and behaviour
- How to stop, think reflect and plan difficult conversations
- To understand what good questioning & listening techniques look like
- To understand what ineffective and effective language is
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From £17.50 +VAT
eLearning
Course duration:
Typically 1 hour
