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Delivering Excellent Customer Service (Live session)
From £30.00 +VAT
Screen to Screen
Course duration:
Typically 2 hours
Screen to Screen
Excellent customer service is the life’s blood of successful businesses. Through confident, trained, compassionate customer service staff, every company can deliver an outstanding impression of their brand and ethos, resulting in repeat business and glowing reviews.
But what is the recipe to a successful interaction, how do we deal with potentially charged conversations, and can we turn a frown upside-down, leaving customers feeling heard, helped and happy?
In this course, we’ll explore how to create that great first impression, and deliver a swift, easy, individualised, and empathetic customer service experience.
Topics include:
- How to handle complaints
- Active’ listening, non-verbal communication, and personal filters
- Empathy versus sympathy – which helps customers feel heard?
- Negative versus positive language
- Overcoming bias
- Creating genuine connections
- Building trusting and safe environments.
There are currently no courses available. Please contact us to find out when the next available course dates are.
