This course enables learners to fulﬁl their job role as a customer service specialist and supervise a team of highly trained customer service practitioners. Within this role, learners will act as the professional direct customer support for complex technical requests, complaints and queries in multiple customer service points such as contact centres, retail, web-chat, and many more.
Learners will study many elements and aspects of specialist customer service performance learning:
The aim of this qualification is to recognise learner’s achievements within the customer service environment and aid them to deliver continually improving service to customers.
Providing Outstanding Teaching, Learning and Assessment
Our delivery model is innovative and incorporates the latest thinking and practices. We are totally committed to help our learners to succeed with the support of highly skilled assessors with extensive and current sector experience.
The apprenticeship programme is delivered within the workplace through various delivery methods including on the job training, mentoring by experienced colleagues and webinars ensuring the development of the knowledge, skills and behaviours needed to carry out the job effectively.
To be suitable for an Advanced Apprenticeship with Busy Bees Education and Training, you will need: